How to retrieve your emails using iPhone / iPad (Apple Mail)

The following are instructions for iPhones and iPads using the built-in Mail app.

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To set up a new iPhone / iPad mail account

1) Open Settings (cog icon).

2) On newer iOS versions, go to: Settings -> Apps -> Mail -> Mail Accounts
(If you do not see "Apps", go to: Settings -> Mail -> Accounts)

3) Tap Add Account.

4) Tap Other then Add Mail Account.

5) Enter:
Name: your name (as you want it to appear)
Email: your full email address
Password: your email password
Description: any label (e.g. "Work Email")

6) Select IMAP (recommended).

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Server settings (recommended: IMAP + SSL)

Please complete BOTH Incoming and Outgoing mail server sections:

Incoming Mail Server (IMAP)
Host Name: mail.serenweb.com
User Name: your full email address
Password: your email password
Port: 993
Use SSL: Yes

Outgoing Mail Server (SMTP)
Host Name: mail.serenweb.com
User Name: your full email address
Password: your email password
Port: 465
Use SSL: Yes

Tap Next / Save to finish.

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If it says it can't verify the server

If you see a message such as "Cannot Verify Server Identity" or "Cannot Connect", try these quick fixes:

o Double-check the username is your full email address
o Re-type the password carefully
o Ensure the server is exactly: mail.serenweb.com
o If SSL fails, try the non-SSL fallback settings below

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Fallback settings (if SSL will not connect)

If you are prompted to "Try setting up the account without SSL", choose Yes and use:

Incoming (IMAP non-SSL)
Host: mail.serenweb.com
Port: 143
Use SSL: No

Outgoing (SMTP non-SSL)
Host: mail.serenweb.com
Port: 587
Use SSL: No

(These are only a fallback -- IMAP + SSL is preferred.)

If you are still stuck, please contact Mike for help.

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If you prefer POP settings

POP (Post Office Protocol) downloads email directly to your device. This can be useful if you only read mail on one phone or tablet.

To use POP instead of IMAP, follow the same steps above, but select POP when choosing the account type and use the settings below.

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POP mail server settings

Incoming Mail Server (POP)
Host Name: mail.serenweb.com
User Name: your full email address
Password: your email password
Port: 110
Use SSL: No

Outgoing Mail Server (SMTP)
Host Name: mail.serenweb.com
User Name: your full email address
Password: your email password
Port: 587
Use SSL: No

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Important notes when using POP

o Email may be removed from the server once downloaded
o POP is best used on a single device
o IMAP is recommended if you use multiple devices

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Help with setting the reply address

Help with the reply-to address on iPhones