How to retrieve and send your emails using the Gmail app

Google has now removed the option to pick up other email accounts using the Gmail website (gmail.com). To continue using Gmail to read your Seren Web email, you will need to use the Gmail app on your phone or tablet.

This method works on Android, iPhone and iPad and replaces the old browser-based setup.

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What you will need

o A smartphone or tablet
o The Gmail app installed
o Your full email address (for example: you@yourdomain.co.uk)
o Your email password

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Install the Gmail app

If you do not already have the Gmail app installed:

o Android: install from Google Play
o iPhone / iPad: install from the Apple App Store

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Add your Seren Web email account to the Gmail app

Open the Gmail app.

Tap the menu icon (three horizontal lines) at the top left.

Scroll down and tap Settings.

Tap Add account.

From the list of account types, select Other.

Enter your full email address and tap Next.

When asked to choose an account type, select IMAP (recommended).

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Incoming mail settings (IMAP)

Enter the following details:

Username: your full email address
Password: your email password
IMAP Server: mail.serenweb.com
Port: 993
Security type: SSL/TLS

Tap Next to continue.

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Outgoing mail settings (SMTP)

Enter the following details:

SMTP Server: mail.serenweb.com
Port: 465
Security type: SSL/TLS
Username: your full email address
Password: your email password

Tap Next and allow the app to finish setup.

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Viewing and sending mail

Once added, your Seren Web email account will appear in the Gmail app.

You can:

o Switch between accounts using the menu - three horizontal lines
o View all accounts together using All inboxes
o Send emails from your Seren Web address directly from the app

When composing an email, simply tap the From address to choose which email account to send from.

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Important notes

o This replaces the old Gmail website method (POP mail fetching)
o Your emails remain on the Seren Web server
o Nothing is deleted or moved unless you choose to do so

If you ever need to access your email via a browser, you can still use: https://webmail.serenweb.com

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All finished

Your Seren Web email is now available inside the Gmail app.

If you get stuck at any stage, or would like this set up for you, please contact Mike for help.

 

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Using Gmail as a desktop app on Windows

Windows laptop and desktop users can also use Gmail as an app, without opening it in a normal browser tab. This works by installing Gmail as an app using Google Chrome or Microsoft Edge.

Once installed, Gmail opens in its own window, appears on your taskbar, and can be pinned like any other desktop application.

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What you will need

o A Windows PC or laptop
o Google Chrome or Microsoft Edge installed
o A Gmail account

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Install Gmail as a desktop app (Windows)

1. Open Google Chrome or Microsoft Edge.

2. Visit https://mail.google.com and sign in to your Gmail account.

3. Look at the address bar at the top of the browser.

You should see a small install icon (a computer screen with a down arrow) or a + symbol at the right-hand side of the address bar.

4. Click this icon and choose Install Gmail.

5. Confirm when prompted.

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Using Gmail on your desktop

Gmail will now:

o Open in its own window (not a browser tab)
o Appear in your Start Menu
o Appear on your taskbar
o Behave like a normal desktop app

You can pin Gmail to your taskbar or Start Menu for quick access.

Any additional email accounts you added in the Gmail mobile app or web version will also be available here.

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Important notes for Seren Web email users

o Gmail installed on Windows does not fetch other email accounts automatically
o To receive Seren Web email in Gmail, you must either:
  - Use the Gmail mobile app, or
  - Set up forwarding from your email account

If you prefer, you can always access your email directly using: https://webmail.serenweb.com

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Using Gmail as a desktop app on Mac (macOS)

Mac users can also use Gmail as a desktop-style app. There is no separate Gmail download from Apple, but Gmail can be installed as an app using Google Chrome or Microsoft Edge.

Once installed, Gmail opens in its own window, appears in the Dock, and behaves like a normal Mac application.

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What you will need

o A Mac or MacBook
o Google Chrome or Microsoft Edge installed
o A Gmail account

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Install Gmail as a desktop app (Mac)

1. Open Google Chrome or Microsoft Edge.

2. Visit https://mail.google.com and sign in to your Gmail account.

3. Look at the address bar at the top of the browser.

You should see a small install icon (a computer screen with a down arrow) or a + symbol at the right-hand side of the address bar.

4. Click this icon and choose Install Gmail.

5. Confirm when prompted.

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Using Gmail on your Mac

Once installed:

o Gmail opens in its own window
o Gmail appears in your Dock
o Gmail can be pinned for quick access
o It behaves like a standalone app, not a browser tab

Any additional email accounts already connected to Gmail will be visible here.

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Important notes for Seren Web email users

o Gmail on Mac does not automatically collect email from other accounts
o To receive Seren Web email in Gmail, you must either:
  - Use the Gmail mobile app, or
  - Set up email forwarding

You can always access your email directly via: https://webmail.serenweb.com