WebMail (Horde and Roundcube)

Access your emails now

You only need your user name and password to access your email from any device on the planet. Obviously if using a shared device do not allow the device to save the password - if you accidentally save the password, you can always update and change the password within webmail - see 'Changing your password using Webmail' below. Ask for help!

Webmail (Seren Web)

Webmail allows you to access your email securely from any computer or device using a web browser.

You do not need to use Webmail if you prefer Outlook, Apple Mail, Thunderbird, or a phone email app. Many users use a mail program in the office and switch to Webmail when travelling or working remotely.

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Accessing Webmail

You can access your email online using:

Roundcube Webmail:
https://webmail.serenweb.com

Horde Webmail:
https://webmail.art71.com

Log in using:

Username: your full email address (e.g. your.name@your-domain.com)
Password: your email password

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Changing your password using Webmail

For security, if you suspect anyone may have accessed your computer or obtained your password, you should change it immediately.

To change your password:

o Log in to Webmail
o Select My Account
o Choose Password
o Enter and confirm your new password

You can change your password as often as you like.

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Using Webmail alongside your email software

Webmail works perfectly alongside Outlook, Thunderbird, Apple Mail, and phone email apps.

If you use a mail program on your computer, ensure it is set to leave a copy of messages on the server. This allows you to:

o Read email in your normal mail program
o Access the same messages via Webmail when away from your computer

Look for "Leave a copy of messages on server" in your email program's settings or help pages.

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Attachment size limits

Webmail has the following attachment limits:

Incoming attachments: up to 10 MB
Outgoing attachments: up to 5 MB

If you receive an email with an attachment larger than this, you may see a message error or the email may not display correctly.

If this happens, ask the sender to reduce the attachment size.

For sharing larger files, email is not ideal. If you regularly need to send or receive large documents, please contact us about alternative file-sharing options.

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When Webmail is the best choice

Webmail is ideal if:

o You are travelling or using a shared computer
o You do not want to install email software
o You need quick access from anywhere
o You want a simple, reliable fallback option

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Need help?

If you have trouble logging in, have forgotten your password, or would like advice on the best way to use email across multiple devices, please contact Mike for help.