*Seren Support

CLIENT SUPPORT website management
EMAIL ACCOUNTS access and setup

WebMail (Horde and Roundcube)

Access your emails now

DIRECT LINK TO ROUNDCUBE

DIRECT LINK TO HORDE

You only need your user name and password to access your email

We can set up WebMail (Horde) for you so you can access your mails remotely from any computer or device online. You do not need to use WebMail and can continue to use Outlook, phone email app or your preferred mail client instead if you prefer. Or use your mail client when in the office and switch to WebMail when you are on the road.

WebMail Settings

You will be able to retrieve your messages from any online computer at https://webmail.serenweb.com/ for Roundcube and https://webmail.art71.com/ for Horde using your full email address and password supplied by us. Please remember, for the security of your emails, if you suspect anyone may have accessed your computer and possibly obtained your password, you should change your password. You can change your password once you log in to WebMail.

How to use WebMail to change your password

Once you log-in to WebMail, select My Account > Password to modify your password. You can do this as many times as you like.

How to use both WebMail and your preferred email software

The default setting of Outlook Express and other mail software is to download all new messages from the server. However, you can configure the software to leave a copy of the message on the server. Look up Leave a copy of messages on server in your email software's help pages. With this setting you can continue using your email software as normal but you can log in from any computer on the Internet to view your messages if you are on the road or away from your main office computer.

• User name: Your full email address such as your.name@your.domain.com
• Your password: Your password. Please contact art71 if you have lost your password or retrieve it automatically through the website control page.

Help! A message on WebMail shows a page error and can't be displayed

WebMail has a limit of 10Mb for incoming attachments and 5Mb for outgoing attachments so if you have been sent an email with an attachment larger than this you will see a "Page can not be displayed" error in the panel which usually displays your message. Ask your sender to reduce the size of the attachment. If you regularly need to share documents larger than 5Mb consider asking art71 to set up a web-based document sharing system for you. Emails are not a very good way to share documents larger than 5Mb!

CLIENTS | EMAIL ACCOUNTS

How to access your email

You can have as many email addresses as you need! We can manage the accounts for you, supply sign in so you can set up and control your mail boxes or we can update MX mail records to allow your email to be handled by eg another Microsoft 365 account.

Access your emails now

You only need your user name and password to access your email
You can use either Roundcube or Horde (or even both!) - simply try both and use the software which is best for you

 

email on Office Computers

 

email on Phones

 

Web based Mail

Retrieve your mails using your exisiting gmail or Yahoo! account:

 

WebMail

Retireve your mail using webmail anywhere on the planet on almost any device:
Webmail

 

Email Management Help

How to set up and manage your email accounts