*Seren Support

CLIENT SUPPORT website management

How to access your email

You can have as many email addresses as you need! We can manage the accounts for you, supply sign in so you can set up and control your mail boxes or we can update MX mail records to allow your email to be handled by eg another Microsoft 365 account.

Access your emails now

You only need your user name and password to access your email
You can use either Roundcube or Horde (or even both!) - simply try both and use the software which is best for you

 

email on Office Computers

 

email on Phones

 

Web based Mail

Retrieve your mails using your exisiting gmail or Yahoo! account:

 

WebMail

Retireve your mail using webmail anywhere on the planet on almost any device:
Webmail

 

Email Management Help

How to set up and manage your email accounts

Email settings for all accounts

Retrieval of mail using your own device or computer. We can supply you with the login information so you can use your preferred computer email software or your mobile device to retrieve your emails. The configuration is fairly simple to set up. In the example which follows, the email address is your-name@your-domain.com and the website name is www.your-domain.com

The settings will be similar for any other email software on PCs, Macs and mobile devices. The important settings to understand are:

• The account name is always your full email address, for example
  your-name@your-domain.com
• The outgoing and incoming mail server are always in the format
  mail.serenweb.com
• The options for SECURE PASSWORD authentication should NOT BE selected.
• The options for secure SERVER authentication should always be selected and set to use the same settings as your incoming mail server.
• Once you have set up your mail and tested the settings you may get an error message about sending mail. Please read the error message carefully and edit the outgoing mail server as per the instructions.
• Or if mail still can't be sent, edit the advanced settings for outgoing mail server to port 587 and choose STARTTLS for the encrypted connection.

POP Mail settings

Incoming Mail Server Settings
Account type (POP or IMAP): POP
Incoming Mail Server IMAP host name: mail.serenweb.com
User Name: your-email@your-domain.com
Password: ******
Incoming server port number: 110
Use SSL? selected
Authentication: password
Port security: try NONE

Outgoing Mail Server Settings
Outgoing mail server IMAP host name: mail.serenweb.com
User name: your-email@your-domain.com
Password: ******
Outgoing server port: 587
Use SSL? selected
Authentication: password
Port security: STARTTLS - any certificate or nearest

IMAP Mail settings

Incoming Mail Server Settings
Account type (POP or IMAP): IMAP
Incoming Mail Server IMAP host name: mail.serenweb.com
User Name: your-email@your-domain.com
Password: ******
Incoming server port number: 993
Use SSL? selected
Authentication: password
Port security: try NONE

Outgoing Mail Server Settings
Outgoing mail server IMAP host name: mail.serenweb.com
User name: your-email@your-domain.com
Password: ******
Outgoing server port: 465
Use SSL? selected
Authentication: password
Port security: STARTTLS - any certificate or nearest

Network retrieval of mails on office-based mail server

If you have a networked office computer system with many users, we strongly urge you to invest in a mail server in-house with a competent IT professional to help you manage the mail accounts. We are happy to change the MX and A records which control delivery of mail at your domain so they are delivered straight to your office mail server. Please ask your IT technical adviser to contact us direct so we can re-configure the mail records for your web domain.