Client Support
How to retrieve your emails using Windows Outlook
The following are instructions for Windows Outlook 365 and Outlook 2016 etc. For general help on emails please visit our Email Accounts page.
To set up a new mail account
Open Outlook
Select the "File" tab
Under "Account Information", select "Add Account".
Enter your email address and click Connect.
Select "Let me set up my account manually", and then select "Connect".
Choose the account type POP and then complete the POP settings:
Server: mail.YOUR-DOMAIN
eg mail.serenweb.com, mail.art71.co.uk
Port: 110
Leave these check boxes empty
Outgoing mail server: mail.YOUR-DOMAIN eg mail.serenweb.com
Port: 25
Encryption method: STARTTLS
Password encryption: leave blank
Click on Connect.
A login-dialog will open up.
Enter your e-mail-address and your password, check the option "Save the password in your password list" and click on OK.
If a warning appears about "Security certificate" select "Yes" [accept, confirm exception or ignore] - it is safe!
Summary of settings
Your name: whatever you want recipients to see
Email address: your.name@YOUR-DOMAIN
Server information
Account type: POP3
Incoming mail server: mail.YOUR-DOMAIN
Outgoing mail server: mail.YOUR-DOMAIN
Login information
User name: your.name@your-domain.com
Password: ********
Older Versions of Outlook
For older versions of Outlook, please follow these instructions:
- Open Microsoft Outlook.
- Click on Tools > Email Accounts (Accounts and Services on older versions of Outlook)
- Select Add a new email account
- Select a POP3 mail account.
- All the login-details should now be completed on this page:
- Enter your name as you want it to appear in any messages you send.
- Type your e-mail address, for example, your.name@your-domain.com
- Specify the mail domain name as the incoming and outgoing mail server, for example, mail.your-domain.com
- Some Internet Service Providers however will not allow you to use a third party outgoing mail server. You may need to change the outgoing mail server to your provider's. You can usually easily find this at their website. Dont worry at this stage. When you test the settings you will get an error message which will clearly tell you the outgoing mail server you should use. Use the section further down this page How to check or modify your mail settings in Outlook to help you later edit this setting.
- Type your e-mail address in the User name box, for example, your.name@your-domain.com
- Type your password which has been given to you by art71.
- You will also need to enable secure server authentication by clicking on More Settings and follow the instructions below from the fourth step.
To configure Outlook to enable secure server authentication
- Open Outlook and click on Tools > Email Accounts (Accounts and Services on older versions of Outlook)
- Click View and Change and click Next.
- Click Change or Properties of your email account.
- Click More Settings.
- Click Outgoing Server.
- Click My Server Uses Authentication.
- Select Use same settings as my incoming mail server which should be pre-selected.
- Click OK.
- Click Next.
- Click Finish.
How to check or modify your mail settings in Outlook
- Open Outlook and click on Tools > Email Accounts (Accounts and Services on older versions of Outlook)
- Click View and Change and click Next.
- Click Change or Properties of your email account.
- POP3: This entry should be in format mail.your-domain.com so if your website is www.onearm.co.uk the entry in this box should be mail.onearm.co.uk
- SMTP: This entry should be as above mail.your-domain.com but you may need to change it to your Internet Service provider's SMTP server settings.
- Account name: This should be the full email address your.name@your-domain.com
- Password: This will be provided via art71. If you dont have your password, please contact art71 support.