How to retrieve your emails on Samsung phones (Samsung Email app)

The following instructions are for Samsung phones using the built-in Samsung Email app.

To set up a new Samsung mail account

1) Open Settings (cog icon).

2) Go to Accounts and backup.

3) Select Manage accounts.

4) Tap Add account.

5) Select Email, then choose Other.

6) Enter your login details:
Email address: your full email address
Username: your full email address
Password: your email password

Tap Manual setup.

Server settings (recommended: IMAP + SSL)

Incoming server (IMAP)
IMAP server: mail.serenweb.com
Security type: SSL/TLS
Port: 993
Username: your full email address
Password: your email password

Outgoing server (SMTP)
SMTP server: mail.serenweb.com
Security type: SSL/TLS
Port: 465
Require sign-in: Yes
Username: your full email address
Password: your email password

Tap Next to continue.

Account options

Your phone will now test the connection.

If successful, you will be asked to:

o Choose sync frequency
o Choose notification preferences
o Give the account a display name
o Enter your name (shown on outgoing emails)

Tap Next to finish setup.

If you prefer POP settings

POP downloads email directly to your phone. This is best used if you only read mail on one device.

When asked to choose account type, select POP3 and use the settings below.

Incoming server (POP3)
POP3 server: mail.serenweb.com
Security type: None
Port: 110
Username: your full email address
Password: your email password

Outgoing server (SMTP)
SMTP server: mail.serenweb.com
Security type: TLS (accept all certificates)
Port: 587
Require sign-in: Yes

If the account will not connect

o Double-check the username is your full email address
o Re-enter the password carefully
o Ensure the server name is exactly mail.serenweb.com
o Try IMAP + SSL before using POP

If you are still stuck, please contact Mike for help.