How to retrieve your emails using Mozilla Thunderbird (Windows & Mac)

These instructions apply to Mozilla Thunderbird, a free and reliable email program available for Windows and Mac.

Thunderbird works very well with independently hosted email accounts and gives full control over mail settings.

To set up a new email account in Thunderbird

1) Open Mozilla Thunderbird.

2) From the main screen, choose Add Mail Account (or Account Settings -> Account Actions -> Add Mail Account).

3) Enter:

Your name: your name as you want it to appear
Email address: your full email address
Password: your email password

4) Click Continue.

Automatic configuration

Thunderbird will attempt to detect the correct mail settings automatically.

If the settings appear correctly, confirm that:

o Account type is IMAP (recommended)
o Incoming and outgoing servers are mail.serenweb.com

Click Done to finish setup.

Manual configuration (recommended)

If automatic setup does not complete, click Manual config and enter the settings below.

Incoming server (IMAP)
Protocol: IMAP
Server: mail.serenweb.com
Port: 993
SSL: SSL/TLS
Authentication: Normal password
Username: your full email address

Outgoing server (SMTP)
Server: mail.serenweb.com
Port: 465
SSL: SSL/TLS
Authentication: Normal password
Username: your full email address

Click Done to complete setup.

If you prefer POP settings

POP downloads email directly to your computer. This is best used if you only read mail on one device.

When setting up the account, select POP3 and use the settings below.

Incoming server (POP3)
Server: mail.serenweb.com
Port: 110
SSL: None
Authentication: Normal password
Username: your full email address

Outgoing server (SMTP)
Server: mail.serenweb.com
Port: 587
SSL: STARTTLS
Authentication: Normal password
Username: your full email address

Why IMAP is recommended

IMAP keeps your email in sync across multiple devices, including phones, laptops and webmail.

POP should only be used if you are certain you want mail downloaded to one computer only.

If you need help

If Thunderbird does not connect or you would like your settings checked, please contact Mike for help.