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How to retrieve your emails using Outlook

The following are instructions for Microsoft Outlook. For general help on emails please visit our Email Accounts page.

External link to msoutlook.info with help on Outlook is sending multiple copies of an email.

To set up a new Microsoft Outlook mail account

Open Outlook
Select the "File" tab
Under "Account Information", select "Add Account".

Select "Manually configure server settings or additional server types", and then select "Next".

Select Internet E-mail, and then "Next":

Complete the Add New Account page:

Your name: whatever you want recipients to see
Email address: your.name@your-domain.com

Server information

Account type: POP3
Incoming mail server: mail.your-domain.com
Outgoing mail server: mail.your-domain.com

Login information

User name: your.name@your-domain.com
Password: ********
Select the box "Remember password"

Server authentication required

Select the "More Settings" tab on lower right of box. On the "Outgoing" tab, select the "My outgoing server (SMTP) requires authentication" check box. "Use same settings as incoming mail"

I can't send any mail!

Select More Settings tab on lower right of box. On the Advanced tab, edit the outgoing server (SMTP) settings:
Port settings - try 587 instead of 25
Choose TLS for the option Use the following types of encrypted connection.


Older Versions of Outlook

For older versions of Outlook, please follow these instructions:

To configure Outlook to enable secure server authentication

How to check or modify your mail settings in Outlook