How to retrieve your emails using Outlook

Outlook (classic desktop - Windows)

These instructions apply to the classic desktop version of Microsoft Outlook installed on Windows computers.

To set up a new email account in Outlook

1) Open Microsoft Outlook.

2) Select the File tab.

3) Under Account Information, select Add Account.

4) Choose Manually configure server settings or additional server types, then click Next.

5) Select Internet E-mail and click Next.

Account details

Complete the account details as follows (using your own email address in place of the examples):

Your Name: your name as you want recipients to see it
Email Address: your.name@your-domain.com

Account Type: POP3
Incoming mail server: mail.serenweb.com
Outgoing mail server: mail.serenweb.com

User Name: your full email address
Password: your email password
Tick Remember password

Outgoing server authentication

Click More Settings.

Select the Outgoing Server tab and tick:

My outgoing server (SMTP) requires authentication
Select Use same settings as my incoming mail server

Advanced settings (important)

Select the Advanced tab and enter:

Incoming server (POP3): 110
Outgoing server (SMTP): 587
Use the following type of encrypted connection: TLS

Click OK, then Next, then Finish.

If you cannot send email

If receiving works but sending fails:

o Confirm SMTP port is 587
o Ensure encryption is set to TLS
o Ensure SMTP authentication is enabled
o Confirm your username is your full email address

Older versions of Outlook

Older versions of Outlook follow the same principles but menu names may differ slightly. Look for:

Tools -> Email Accounts -> Add new account

Ensure the following are correct:

Incoming server: mail.serenweb.com
Outgoing server: mail.serenweb.com
Account name: your full email address
SMTP authentication: enabled

If you are unsure or would like help checking your settings, please contact Mike for help.