web technologies

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The seren contract - working together on your website

The seren web server is a carefully managed server to ensure that over 210 business websites and 500 email accounts are live 100% of the time. We use our own software built over the last 15 years to run your website in the best way to suit you to help you run your business.
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About seren web

seren web is run and managed by Mike Slater. "I started seren web in 1995 to run business websites. My background in the visual arts and 25 years of computing programming are combined to engineer effective websites."
Some history

Method and approach

seren web aims to manage and develop client sites fully with daily email technical support and a commitment to ongoing development of all client websites to conform to latest standards. We specialise in finding bespoke solutions for your website to suit your business.
Our approach

Service Level Agreement

Availability is very important for your website or email accounts so our Service Level Agreement is designed to protect you against unreasonable downtime in our service.
Our SLA

Hosting and content management of your site

We use Linux web servers with our technical partners at UKFast in Manchester for hosting all our websites. We are committed to supplying a fast, reliable service and currently enjoy access times well above industry standard. We have access time of over 99.999% ensuring that your site is available 24hours/7days with the following service:

1. Unlimited Gigabytes of web space for your website. This means you can have (within reason) as many images and text pages and documents and videos as the site requires
2. Unlimited Gigabyte of data transfer is permitted per month (within reason). Data transfer occurs whenever a visitor accesses the website. Even if there are peaks in your visitors, your website will still run as we always give your website as much traffic as it requires
3. E-mail and telephone and messenger and social media messenger technical support in running the site, 95% of all queries responded within 59 minutes
4. Website content changes as required by email instruction or online systems to allow you to make any changes such as latest news
5. Coding to optimise site for main search engines so your site achieves a prominant position on the main search engines and directories for the search terms relevant to you
6. Fully responsive website which reacts to all screens, whether PCs or phones to display the website clearly and onward development to make sure the website remains workable on the latest handsets, tablets and PCs
7. Domain registration - ongoing re-registration of your domain names and as many email accounts as you require
8. Secure SSL website and fully compliant to data regulations including GDPR and other privacy legislation.

The Cost

Cost:
MONTHLY COST £40 + vat (£48) per month
[$60 per month, no tax, for clients based in USA]
SETUP FEE from £500 + vat (£600) [$600]
In year 1 cancel if not happy and no payment is due. After year 1 cancel any month and you will have full Plesk server access so can transfer your website and all property to your prefered third party server

Guarantee and payment

No money is due unless you are completely satisifed with the design and function of the website. The payments can be made monthly quarterly or annually depending on your preference. You may cancel the contract at any time with 1-day notice. ALL website content is your property and you are free to move anywhere. Our terms.

Our portfolio - some examples of our client websites
Testimonials - some comments from existing clients

If you require a more detailed proposal or have any further queries then please do not hesitate to contact us or email Mike directly contact@serenweb.com

You are welcome to contact any of our existing clients. Please read what they say and we will be happy to introduce you to any of our existing clients to discuss our service.