*Seren Support

1. Access Your Profile

• Go to https://business.google.com/
• Sign in with your Google account.
• If your business isn’t claimed yet, search for it on Google Maps and click “Claim this business”.

2. Update Contact Details

Why it matters: Accurate contact info helps customers reach you easily.

• Business Name
• Phone Number
• Website URL
• Email address (optional)

Manage WhatsApp links

You can add a direct WhatsApp link for your entry using the details below on your 'Contact' information. Note the format of the link is https://wa.me/PHONE-NUMBER so if you have a UK number (+44) and the the number is 0123456789 you type https://wa.me/44123456789

3. Set Opening Hours

Why it matters: Customers often check your hours before visiting.

• Set your weekly opening hours
• Add holiday or seasonal hours

4. Add or Adjust Your Location

Why it matters: Make sure your pin on Google Maps is accurate.

• Shops or offices: check your pin is in the right spot
• Mobile or service-area businesses: you can hide the exact address and show the area you serve

5. Add Photos

Why it matters: Photos help customers get a feel for your business.

• Shop front and inside
• Products or services
• Your team or workspace
• Add a logo and a cover photo

6. Manage Reviews

Why it matters: Reviews boost trust. Responding shows you care.

• Encourage happy customers to leave a review
• Reply to every review — good or bad

7. Create Posts

Optional but powerful: Posts help show updates, events, offers or announcements.

• Share news, new products, events or promotions
• Posts are visible for 7 days or until the event ends

8. Keep It Up to Date

• Review your profile regularly (monthly is ideal)
• Update hours, photos, and respond to new reviews

Bonus Tip: Use the Mobile App

Download the Google Maps app and log in. Tap your profile > "Your Business Profile" to manage it on the go.

Quick Checklist

• Claim and verify your business
• Check contact details
• Set accurate hours
• Pin your location correctly
• Add quality photos
• Encourage and respond to reviews
• Post updates if needed
• Review regularly